The Tenant Handbook has been produced by TORC to provide tenancy guidance, advice on household management and details of tenancy obligations. It will assist tenants throughout their tenancy by providing relevant information on topics such as repairs and maintenance, anti-social behaviour, transfers & exchanges, fire safety and succession of tenancy. All tenants are encouraged to take the time to read it as it will hopefully answer the most common questions and help tenants to settle into their new home.
A hard copy of the handbook will be distributed to every tenant on move-in day, but tenants can also refer to the handbook online on the TORC website, see link here. The handbook is available in large print upon request.
TORC welcomes the feedback from tenants and wants to hear about their experiences. To collaborate on this journey, TORC have a Tenant Engagement team in place to review, consult, inform and provide feedback, working with all our tenants. If you would like you to provide feedback on the TORC Tenant Handbook, please contact Tenant Engagement here.