Resident Feedback

At TORC Sustainable Housing, we are committed to delivering the highest standards in service and customer care when serving our residents’ needs. A vital element of this is affording our residents the opportunity to provide feedback to help shape and improve our service. Some of the ways we do this include the  Annual Resident Satisfaction Survey, through tenant engagement and Resident Groups and through surveys on particular actions such as the annual Housing Inspections. Alternatively, residents are encouraged to provide feedback by contacting

Annual Resident Satisfaction Survey

As part of TORC Sustainable Housing’s ongoing investment in tenant engagement we conduct an Annual Resident Satisfaction Survey every year. The survey was completed in October 2022 with a 69% participation rate from residents. TORC Sustainable Housing achieved a 97% satisfaction rating for overall services. Other key areas to note:

  • 95% were happy with the move in process.
  • 98% are happy with the quality of their homes
  • 96% found it easy to contact TORC
  • 90% are satisfied with the repair service

Click the image below to read the full report:


Annual Housing Inspection Survey

We want to ensure that we provide safe, efficient, durable, comfortable, and sustainable homes for our tenants. By carrying out annual inspections we meet our statutory obligations to our stakeholders, investors, and local authorities, as well as updating and improving standards to ensure the quality of accommodation for our tenants.

TORC’s Unit Inspection Policy includes the ability for tenants to give feedback on their experience. Please click on the image to complete the short survey.