As a tenant you are responsible for ensuring that the property is kept clean and well cared for. If a repair is needed please contact us or our maintenance division.
Alternatively you can Phone: 01-4852020, and follow instructions, Or email: firstname.lastname@example.org
TORC Housing Repairs Strategy
Repairs are categorised by three categories:
Examples: Smoking fuseboard, heating failure in adverse weather: 24 hour response
Examples: Leak under sink unit: within 5 working days
Examples: Dripping tap: within 20 days
Some repairs may be actioned as part of a planned maintenance programme
When tenants move into their new home a “Defects Period” may be in effect for the first 12 months. During this time snags and repairs are passed on to the building contractors. Please note that response times may vary as the building contractor is not directly employed by TORC Housing.