Report a Repair
As a tenant you are responsible for ensuring that the property is kept clean and well cared for. If a repair is needed please contact us or our maintenance division.
Alternatively you can Phone: 01-4852020, and follow instructions, Or email: repairs@torcsustainablehousing.ie
TORC Housing Repairs Strategy
Repairs are categorised by three categories:
Emergency Jobs
Examples: Smoking fuseboard, heating failure in adverse weather: 24 hour response
Responsive Jobs
Examples: Leak under sink unit: within 5 working days
Routine Jobs
Examples: Dripping tap: within 20 days
Planned Jobs
Some repairs may be actioned as part of a planned maintenance programme
Defects Period
When tenants move into their new home a “Defects Period” may be in effect for the first 12 months. During this time snags and repairs are passed on to the building contractors. Please note that response times may vary as the building contractor is not directly employed by TORC Housing.