You are free to choose whichever Broadband and TV provider you wish.
No satellite dishes are permitted. All terrestrial TV channels are available through any national TV and Broadband providers. The television aerial connection for Saorview is in the attic space of the apartments and two storey buildings or it is affixed to the gable end of single storey dwellings.
However, if you reside in a single storey building with an external aerial and pole provided you may, subject to permission from the Helpdesk, take down the aerial and affix a satellite dish to the existing pole and take the new satellite wire connection through its existing conduit.
TORC Sustainable Housing will not allow any mechanical fixings or alterations that may penetrate external and internal walls of your home. This type of work could compromise the existing warranties to your home and damage the multi-layered insulation, fire proofing and damp proofing.
Whilst we are sympathetic to residents who wish to access worldwide channels, unfortunately we currently cannot permit the installation of satellite dishes to the structure of your home.
Unfortunately, your attic space is not designed to accommodate any storage. There is adequate storage within the property, which should be utilised. Your attic space was designed primarily to accommodate the property’s cold water storage tank and to accommodate air flow.
We encourage to you make a home for both you and your family and you are welcome to decorate and paint the inside of your home in any way you wish. However, should you wish to make alterations to your home such as removing wardrobes, kitchen units, or any type of structural or electrical work you must first seek advice and permission from the Repairs Helpdesk and refer to the Tenant Handbook (pages 12, 24 & 25)
Your rent is assessed in accordance with the Local Authority’s Differential Rent Policy. Please notify TORC of any changes to your household income so that your rent can be accurately assessed.
Pets will only be permitted with agreement from your Housing Services Coordinator and only after a pet agreement has been signed. Please note that certain breeds of dogs are prohibited – please refer to page 12 of your tenant handbook for further information.
The current tiling in your home is considered part of the structure and you will require written permission from TORC before replacing any tiles.
No tiling is permitted in the bathroom or ground floor toilet of your home without prior permission and discussion with TORC Housing and the Helpdesk..
No, unfortunately kitchen units, presses or wardrobes cannot be removed from your home, unless you can satisfy specific criteria (e.g. adverse medical needs) supported by a report from a professional case worker or Occupational Therapist. Please contact the Helpdesk for further details on this.
Garden sheds are subject to written permission. Only one Garden Shed is permitted in the back garden subject to the following:
Unfortunately, these properties cannot be purchased, however please rest assured that as long as all the terms of your lease are adhered to, you have security of tenure in your new home.
The Local Authority in your area where you reside is your landlord and Torc Housing act as their Agent.
TORC are the agent acting on behalf of the Local Authority, your landlord.
Repairs are completed by the TORC Facilities Management Team. Repairs can be requested by calling the Helpdesk on:- 01 485 2020 and choosing Option 1 for Repairs.
You can also report a repair on the TORC Website.
Permission for the installation of a pre-paid meter is required. All associated costs for a Prepaid Meter are the responsibility of the tenant, and it is also the tenant’s responsibility to have the meter removed should they vacate the property.
Please note, that for homes that have the air to water heating system or a gas boiler installed, you must always ensure you have credit on your pre-paid electric and gas meter. Should you run out of credit, the heating systems may not re-set correctly and may require a call out, resulting in a re-set charge being applied to you, the resident and tenant.
If you are experiencing a problem with your heating system, there a few items you can first check to help deal with your query in an efficient and timely manner.
If you have tried all the above and it still doesn’t work, please log a repair by calling Repairs Helpdesk.
All garden alterations, including patio slabs are subject to written permission. Please do not procced with any works without first receiving permission in writing from Torc Housing. Rear gardens cannot be concreted over as you may prevent access to manhole and AJ locations within the garden.
Yes you can, there are certain brackets that can be used to hang TVs from the walls, however please contact the Helpdesk for more information and guidance on this.
Please ensure that nothing but toilet water, toilet paper and human waste are flushed down the toilet(s) to your home, under no circumstances should wet wipes or other such items be flushed down a toilet. Wet wipes flushed down toilets will cause blockages and if TORC identify this as cause, it may result in any call-out charge and costs being incurred by the tenant . Always dispose of wet wipes with your household general waste bins and do not flush down the toilet.
Also, please take care to clear any food waste from your plates before washing up as food waste should never be flushed down the kitchen sink drain, as it will likely result in blockages. Also, use a mesh drainer to catch any items before they reach the drain, run some hot water through your kitchen sink after each use, this helps to flush any oils in food products through the kitchen sink waste, u-bend trap and drain, rather than building up on the interior surface of pipes, which can clog up the waste, u-bend and/or drain.
Children can injure, or even fatally strangle themselves on window blind and curtain cords. It’s imperative that all parents and carers child-proof their window dressings. Choose new blinds or curtains carefully – there are now many options available that don’t have cords or chains.
Most people find a temperature of between 18 to 24 degrees comfortable.
If your heating is not working, before contacting the TORC Helpdesk, the first thing you need to do is check your wall mounted Thermostat. The wall Thermostat controls the radiator heat output. If the Thermostat is set at 15 degrees, for example, the house will stay relatively cold. We understand that sometimes this can be knocked, or children can touch it, but make sure you check it before you call out a technician to your house!
It is important to know where the inside stop valve is for your home in case you ever need to turn off the water in the event of a plumbing issue or major leak. Your internal stop tap (also known as stop valve or stop cock) is the point where you can shut off the water supply to your home. Inside stop valves are generally located under the kitchen sink. The external stop tap is located near the outside of the home under a small cover. External stop taps are used to turn off the Mains water supply. Ideally it should only be used by a qualified plumber or by the water supplier.
If you observe water damage in your home or suspect a leak, turn off the water supply to your home and report your concern to the Repairs team through the Helpdesk on 014852020.
All TORC residents will have their boilers serviced every year. Tenants are emailed one week in advance and phoned a day before the scheduled service. Each service takes about 30 minutes
Boiler maintenance is important to ensure efficiency and save costs, to decrease the risk of failure, to extend the life of the boiler and to keep you & your family safe from Carbon Monoxide.
There are 310 TORC homes that have the Solic 200 Solar Panels in operation. All TORC homes which run on gas heating also have Solar panels, these are: Cluain Ailbhe, Drom Cuilinn, Clairin, Presentation Gardens and Pairc Ui Mhuirithe. The remaining schemes in Roscommon, Skibbereen and Clonakilty have ‘Air to Water’ heating systems.
Solar Panel tips:
In summer months, residents can save between €10 and €15 per week from their energy bill.
Written permission is required for any additional persons to be added to your household (as stated in your Tenant Handbook). If you would like a partner or anyone else to move into your home, please follow these steps:
At TORC Sustainable Housing, we want to ensure that we provide safe, efficient, durable, comfortable and sustainable homes for our tenants. By carrying out annual inspections we meet our statutory obligations to our stakeholders, investors and local authorities, as well as updating and improving standards to ensure the quality of accommodation for our tenants.
For more information check out this Torc Top Tip on Annual Property inspections.
More and more people are installing CCTV in their homes. This may take the form of CCTV Cameras or Ring Video Doorbell cameras. If you want to install one of these systems, you need to:
For more information, visit the ‘TORC Top Tip for Tenants’ on home surveillance devices
Contents Insurance is optional but strongly recommended.
What does your Tenancy Agreement say?
Tenants are responsible for insuring the contents of the house against loss through damage from fire, flood and theft. Tenant are responsible for damage to fixtures and fittings, house contents carpets etc. arising from such loss. TORC will not pay for any damage caused and the tenant will be responsible for such costs. (Section D- Maintenance/ Alterations to Dwelling – point 36).
What does the TORC Tenant Handbook say?
Damage caused by, Fire, Lightning, Explosion, Aircraft, Earthquake, Riot, Civil Commotion,
Malicious Damage, Storm or Flood, Bursting or Overflowing of Water Tanks, Pipes or
Apparatus, Impact by any Road Vehicle or Animal, Glass Breakage & Theft (as a result
of forcible or violent entry to or exit from the premises) including Accidental Damage.
Yes! You can have pets. However, you need written permission from TORC before bringing a pet to your home.
How many pets are allowed? up to a maximum of 2 dogs & 2 cats depending on the Local Authority area you live, please contact the TORC Helpdesk to check. Your property also needs to need to be suitable to accommodate animal’s needs.
Process to request a pet:
Help! I already have a pet that I didn’t declare – what should I do now? If you were unaware of this process, don’t worry you can contact your their HSCO and they will go through the process with you.
If approved these conditions apply:
What does your Tenancy Agreement/ TORC Handbook say about pets?
Tenancy Agreement: Section D – Maintenance/ Alterations to Dwelling – Clause 38 & 39.
Section 2 – Tenancy Agreement (Page. 12).
Section 6 – Being a Good Neighbour (Page. 39).
Section 7 – Anti-Social Behaviour (Page. 45).
What pets are banned/dangerous breed?
Residents shall not keep any fowl, pigs, cattle, horses, donkeys, or other animals (except for domestic pets).
Residents shall not keep the following breeds of dog: American Pit Bull Terriers, Bulldogs, Bull Mastiff, Doberman Pinscher, English Bull Terrier, German Shepherd, Japanese Akita, Japanese Tosca, Rhodesian Ridgeback, Rottweilers, Staffordshire Bull Terrier, or any type of dog known as a “Ban Dog” (or Bandog) or any strain or crosses of those breeds described above.
In January each year TORC commences a Rent Review process. It is a tenancy requirement and ensures that residents are paying the correct rent amount for the year ahead. It’s also an opportunity for us to ensure that resident details on file are up to date.
In January each year, residents will be asked to complete their ‘Confidential Income Statement’ (CIS) through an online digital platform called ‘Keyhole’. Residents are sent a link by email to complete their digital Rent Assessment in respect of their current household members and income into the home.
Condensation affects a large proportion of households in Ireland, particularly during the cold Winter months. While it is mostly harmless, if your windows aren’t maintained, the moisture could develop into dangerous mould that can cause health issues like asthma, eczema and bronchitis. If you have noticed condensation on your windows – use these tips to combat it.
Before you carry out any work to your home you should first check with your Housing Services Coordinator as you may require written authorization. You must obtain TORC’s written consent if you are planning to carry out alterations or make any additions to the premises. This includes to the electrical and plumbing systems and fixtures such as: sheds, greenhouses, satellite dishes, new fireplaces, immersion heaters and sink units or the exterior of the premises.
You should not make any alterations to your property without requesting TORC’s approval first. This is clearly stated in your Tenancy Agreement and your Tenant Handbook.
Tenancy Agreement – Section D – Maintenance/Alterations To Dwelling.
• Clauses – 31, 32 & 34 (Main Clauses in Tenancy Agreement).
TORC Tenant Handbook – Pages 12, 24 & 25.
• Section 2 – Tenancy Agreement – Matters Which Require Written Permission (Page 12).
• Section 4 – Repairs & Maintenance – Alterations & Home Improvements (Page 24).
• Section 4 – Repairs & Maintenance – Aids & Adaptations (Page 25)
If you have made an unauthorized adaption, take the following steps:
1) Contact TORC by phone or email to advise what works were carried out and to request a Retrospective Adaption Request Form to be issued.
2) If there is an immediate health and safety concern, Facilities Management may require immediate access to the property to assess the works.
3) Tenants should submit a completed Retrospective Adaption Request form and include photos of the works and a diagram/sketch if applicable. Make sure to sign and date the form.
4) Facilities Management will review the retrospective adaption request and will make a decision to approve or refuse the request. Depending on the type of works carried out, a tenant may be requested to submit additional information before a request is fully considered by the FM team e.g. Fire Engineers report, Provision of Certificates of compliance (Electrical, Plumbing etc..)
5) If a Retrospective Adaption Request is REFUSED, a tenant may be required to remove all works or make further alterations to the works to comply with local authority policy or health and safety requirements. The cost of any remedial works will be borne by the tenant.
For more information, visit the TORC Top Tip on unauthorized adaptions.